What are the system requirements?
You can watch on PCs running Windows 10, Intel-based Macs running OS 10.12, or later. You can also watch on Android tablets and phones, and iPhone and iPad using the EFA app. You will need a broadband or fiber internet connection - dial-up will not work. You’ll find a complete list of requirements below.
What are the requirements for Windows computers?
We recommend using the latest version of your browser as earlier versions may not be supported.
Microsoft Edge if your browser meets minimum requirements, to check if it does:
In your Edge browser input edge://gpu
Make sure the following lines are as stated:
“Compositing” is “Hardware Accelerated”.
“Direct composition” is “true”.
“PlayReady Hardware DRM support” is “true”.
Temporarily unavailable on Google Chrome version 88 and earlier (Version 89 and later will work), Firefox or Opera - expected back in April 2021.
What are the requirements for Mac computers?
MacOS 10.12 or later.
Safari. We recommend using the latest version of your browser as earlier versions may not be supported.
Temporarily unavailable on Google Chrome version 88 (version 89 and later will work) or earlier, Firefox or Opera - expected back in April 2021.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using the Hiraya Cinema app which can be downloaded from the Apple App Store. Requires iOS 10 or later. Compatible with iPhone, iPad, and iPod touch.
Can I watch content on my Android Device?
Yes, you can watch content using the Hiraya Cinema app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming, we recommend VDSL, cable, or fiber connections as we cannot guarantee consistent HD streaming on ADSL.
What happens if I forget my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback.
What devices can I Chromecast from?
How do I watch content using Chromecast from Chrome?
Make sure you have connected your Chromecast to your TV and Wi-Fi network then follow the steps below. Your computer must be connected to the same Wi-Fi network as your Chromecast. For information or assistance connecting Chromecast to your TV and/or Wi-FI network, see support.google.com/chromecast.
1. Make sure you’re using the latest version of Chrome by navigating to Settings > About Google Chrome and update your Chrome browser to the latest version, if necessary. If you’re having trouble, here’s how to update Chrome.
2. In Chrome browser go to the film or TV page and start playing the content.
3. Select the Cast icon in the bottom right hand corner.
4. Select your Chromecast device.
5. The film or TV episode will now start playing on your Chromecast device.